![]() For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Contract and volume customers not eligible. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Items sold by HP.com are not for immediate resale. These terms apply only to products sold by HP.com reseller offers may vary. Correct prices and promotions are validated at the time your order is placed. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Quantity limits may apply to orders, including orders for discounted and promotional items. ![]() Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Prices, specifications, availability and terms of offers may change without notice. ![]() We greatly value your business and appreciate your ongoing patience as we work to get your order to you. We will send updates by email as soon as they are available. You may check your order status via our Track My Order page ( Click Here to log in). Our website reflects current product availability but circumstances are dynamic. It may be best to contact an HP or printer technician to get some answers about how you can deal with the issue.We are working to meet the current extraordinary customer demand for our products. If you have tried all of the suggestions mentioned above and have done a firmware update but to no avail, then you may need the help of an expert. If you’re using a compatible or remanufactured HP ink cartridge, you can sometimes fix this problem with a simple firmware update. Install a new ink cartridge, or an old one that you know has been working properly and see if it works. If this is the case, the only option is to try using another ink cartridge. There’s a chance that the ink cartridge itself has some electronic problem that’s invisible to the naked eye. Some of the contacts are facing upward or pointing up, so I recommend that you be careful to ensure that there are no bits of cloth left on the contacts after cleaning. Open your HP printer, find the contacts inside and then with a clean lint-free cloth. If the problem persists even after cleaning the ink cartridge contacts, then you may need to clean the contacts inside the printer as well. Clean the contacts inside the printer.Try using an alcohol-based cleaning solution or cartridge flush to remove any dirt or residue trapped in the contacts. Please make sure the gold contacts on the chip are clean by wiping them down with a lint-free cloth. First, to remedy this problem, remove the problematic ink cartridge from the printer and find its chip. One of the common causes of a “Cartridge Problem” message is a dirty or damaged gold contact on the cartridge’s electronic chip. ![]() Try following any of the three potential solutions to common ink cartridge problems below. And more often than not, the problems are easy and require simple fixes that you can do independently. ![]() Although there are numerous ways to deal with this problem, most of the solution lies on your ink cartridges. ![]()
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